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Because customers satisfaction is important, Construction Savoyarde is certified and qualified by the Qualibat organization and develops partnerships with several manufacturers.Â
Professional qualifications :
- 1111 : DemolitionÂ
- 1142 : Demolition by coring or sawing
- 1311 : Earthworks, excavations
- 1321: Sanitation pipes
- 1331: poles and fences
- 2112: Masonry and reinforced concrete
- 2132: Coatings
- 2151: Basic paving
- 2152: Paving for industrial use
- 2162: Concrete screeds
- 2163: Slabbings and slabs in polished concrete or similar
- 2171: Stonecutting and installation of stones
- 2231: Manufacture of reinforced concrete and prestressed concrete
- 2241: Supply and installation of concrete elements reinforced and prestressed concrete
- 2251: Waterproof Reinforced Concrete Structures
- 6311: Tiles, coatings
Control of quality and results :
Because Construction Savoyarde seeks to provide best services to its customers, we have established a system for monitoring the quality and respect of deadlines in 2007.
In parallel, we have increased rigorously our efforts via 3 points via returns from Qualibat ratings:
- Quality of the service
- Respect of deadlines
- Worksites cleanliness
Thus, overall opinion (all three points), increased from 83% satisfaction (satisfied or very satisfied clients) to nearly 98%.
Quality of service :
Based on our sample of tested worksites, the perceived quality of customers passed from an 85% satisfaction (notes Good and Great on a scale of 5 qualitative opinions) to 100% in 4 years.
Respect of deadlines :
At the end of 2007, the opinions on respect of deadlines represented 23% tolerable opinions and 8% of average opinions among our customers. Construction Savoyarde has always had the respect of deadlines as its motto. In 2008 and 2009, via a communication on respect of lineaments as well as pedagogy on specifications compliance, the positive perception has increased strongly to now representing 100% satisfaction.
Worksites cleanliness :
The worksite cleanliness covers the tidiness and safety offered. In coherence with our environmental policy, we strive to maintain a satisfaction rating over 90%.
Overall opinion :
